Customer Support Specialist
Rivne
RENOME SMART is a Ukrainian product IT company that develops hardware and software products, provides professional ready-made solutions for the banking, municipal and self-service sectors.
We invite a Customer Support Specialist to a team that develops software for automation of administrative services.Required skills:
- well-developed communication skills
- empathic and negotiation skills
- stress resistance
- punctuality, organization
- readiness for intense and constant activity
- ability to adapt to frequent changes
- knowledge of the basics of Windows, Linux administration
- network administration
Responsibilities:
- processing of customer requests on three communication channels (calls, chats and messengers, letters)
- outgoing communication with the client if necessary
- full knowledge of the products and services provided
- products implementation, customer training in products
- interaction with colleagues of other positions to quickly solve the tasks
It will be an advantage:
- Knowledge of the legislative framework in the field of registration of the place of residence of citizens, provision of administrative services
- English Language Intermediate
- Working with Jira/Confluence
We offer:
- Comfortable in-office work environment
- Remote work is possible when quarantine restrictions are tightened or there is a danger of military actions.
- Competitive salary and good compensation package
- Flexible and individual career growth
- Professional development tools (mentoring program, technical talks and trainings, centers of excellence, etc.)
- Active technical communities with regular knowledge sharing
- Compensation for education
- Paid holidays, sick leaves and weekends
- Corporate events and team buildings
QA Engineer
Rivne
RENOME SMART is a Ukrainian product IT company that develops hardware and software products and provides professional ready-made solutions for the banking sector.
The company creates the best technological solutions and equipment for self-service, banks and financial institutions around the world.We invite you to join RENOME SMART team for the position of Quality Assurance Engineer!
Responsibilities:
- Writing test plans and performing manual testing
- Reporting on detected software errors and troubleshooting time.
- Development and implementation of quality indicators and standards for the organization.
- Collaboration with the product development team, registration of tickets and monitoring of their execution
- Checking errors detected by the customer, if necessary, registering tickets for the development team
Requirements:
- At least 1 year of experience as a quality engineer
- Experience writing test cases and other test documentation
- Experience in creating quality standards/indicators and their implementation.
- Experience with MS SQL DBMS.
- Understanding of TCP/IP stack. Network Configuration Skills (Windows)
- Knowledge of SSL protocol. VPN setup experience.
- Understanding of client-server architecture.
- Upper-Intermediate English
It will be a plus:
- Knowledge of MS Windows as an administrator
- Knowledge of ATM hardware.
- Experience with Jira.
We offer:
- Flexible work format such as in-office or hybrid (office / remote)
- Competitive salary and good compensation package
- Flexible and individual career development
- Professional development tools (mentoring programs, technical conversations and trainings, centers of excellence, etc.)
- Active technical communities with regular knowledge sharing
- Education compensation
- Paid vacations, sick leaves, and weekends
- Corporate events and team buildings
Send resume to: dmytro.dehtiarov@renome.ua
Contacts: Dmytro Dehtiarov (067) 360 12 64