VACANCIES

Rivne

RENOME SMART is a Ukrainian product IT company that develops hardware and software products, provides professional ready-made solutions for the banking, municipal and self-service sectors.
We invite a Customer Support Specialist to a team that develops software for automation of administrative services.

Required skills:

• well-developed communication skills
• empathic and negotiation skills
• stress resistance
• punctuality, organization
• readiness for intense and constant activity
• ability to adapt to frequent changes
• knowledge of the basics of Windows, Linux administration
• network administration

Responsibilities:

• processing of customer requests on three communication channels (calls, chats and messengers, letters)
• outgoing communication with the client if necessary
• full knowledge of the products and services provided
• products implementation, customer training in products
• interaction with colleagues of other positions to quickly solve the tasks

It will be an advantage:

• Knowledge of the legislative framework in the field of registration of the place of residence of citizens, provision of administrative services
• English Language Intermediate
• Working with Jira/Confluence

We offer:

• Comfortable in-office work environment
• Remote work is possible when quarantine restrictions are tightened or there is a danger of military actions.
• Competitive salary and good compensation package
• Flexible and individual career growth
• Professional development tools (mentoring program, technical talks and trainings, centers of excellence, etc.)
• Active technical communities with regular knowledge sharing
• Compensation for education
• Paid holidays, sick leaves and weekends
• Corporate events and team buildings

Rivne

RENOME SMART is a Ukrainian product IT company that develops hardware and software products and provides professional ready-made solutions for the banking sector.
The company creates the best technological solutions and equipment for self-service, banks and financial institutions around the world.

 We invite you to join RENOME SMART team for the position of Quality Assurance Engineer!

Responsibilities:

• Writing test plans and performing manual testing
• Reporting on detected software errors and troubleshooting time.
• Development and implementation of quality indicators and standards for the organization.
• Collaboration with the product development team, registration of tickets and monitoring of their execution 
• Checking errors detected by the customer, if necessary, registering tickets for the development team

Requirements:

• At least 1 year of experience as a quality engineer
• Experience writing test cases and other test documentation
• Experience in creating quality standards/indicators and their implementation.
•  Experience with MS SQL DBMS.
•  Understanding of TCP/IP stack.  Network Configuration Skills (Windows)
•  Knowledge of SSL protocol.  VPN setup experience.
•  Understanding of client-server architecture.
•  Upper-Intermediate English

It will be a plus:

•  Knowledge of MS Windows as an administrator 
•  Knowledge of ATM hardware.
•  Experience with Jira.

We offer:

• Flexible work format such as in-office or hybrid (office / remote)
• Competitive salary and good compensation package
• Flexible and individual career development
• Professional development tools (mentoring programs, technical conversations and trainings, centers of excellence, etc.)
• Active technical communities with regular knowledge sharing
• Education compensation
• Paid vacations, sick leaves, and weekends
• Corporate events and team buildings